Warranty

All purchaces are covered by the Norwegian Consumer Purchace law.

Note: Garments that have been sent to your address and then returned to us due not being picked up by the client, are liable to a standard delivery fee of €50 being charged to the clients account.

Warranty and Claims
All Ravnø products have a standard 5-year warranty on production and material defects unless specifically stated as a 10-year warranty. Our warranty will make you assured that you’ve got clothing for years to come.

What do I do if I there is a warranty issue with a new Ravnø product?

Email us at [email protected]
Explain clearly what your claim is, take photographs.
If we aprove you warranty claim, the garment must be washed and sent to us as quickly as possible.
We reserve the right to:
Replace the product with the same product.
Repair the product if this is deemed feasable by our factory staff.
If neither of the above are possible, we will endeavour to provide you with a purchace coupon of the same retail value as the garment when you bought it.

What do I do if I there is a warranty issue with a used product?

Explain clearly what your claim is, take photographs.
If we aprove you warranty claim, the garment must be washed and sent to us as quickly as possible. We reserve the right to:
Replace the product with the same product.
Repair the product if this is deemed feasable by our factory staff.

Warranty issue products that can not be repaired, will recycled by RAVNØ How long will it take to process a claims request?

Defect products that are covered by Ravnø’s standard 5-year or 10-year warranty, or ordinary claims covered by the Norwegian consumer purchase law, will have a processing time of maximum 14 days from when we receive the product at our distribution facility to when it is returned.

What is the warranty on Ravnø products?

All our Ravnø products have a warranty of five years to the original owner against defects in materials and workmanship. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product without charge, or replace it at our discretion. This warranty does not cover damage caused by an accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

Some of our Ravnø products have a warranty of ten years to the original owner against defects in materials and workmanship. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product without charge, or replace it at our discretion. This warranty does not cover damage caused by an accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

Will Ravnø replace or repair my product?

Depending on the defect Ravnø will repair or replace the product. If it is possible to repair the fault, Ravnø will do this free of charge. If it is not possible to repair the product, Ravnø will give you a coupon with the value of the product, which can be used in our webshop.
This gives you the opportunity to replace the product with the same or a corresponding product. You can also buy something else, free of choice within the amount of the coupon.

How do I prepare the product for return to Ravnø?

Please note that all products must be washed before they’re sent to us. If products are not washed according to Ravnøs’ instructions, we reserve the right to bill the consumer € 50. We know that this is quite harsh, but often we’re not able to repair a dirty product which takes both our time and makes the wait for our customers longer. So please send us clean clothes so our repair department will keep a clean and safe work place, and you’ll get the best possible result.

What is covered by the warranty?

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use or how well you care for your Ravnø product, it will eventually begin to show age and wear. Ravnø warranty covers defects in workmanship and materials, regardless of the age of the product, but it does not cover normal wear and tear. That means the warranty does not cover damage caused by accidents, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.

All warranty claims must be clarified with Ravnø by phone before they can be approved. When an approval exists, the product will be compensated by Ravnø . An individual assessment of the product ́s condition and age determines the size of the compensation. Note: If the product is worn out (no matter what age), it will not be considered a warranty issue.

Why choose Ravnø?

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UNIQUE CAMOUFLAGE

UNIQUE CAMOUFLAGE

Modern patterns, durability, windblock, water repellent and breathable material.

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10 YEAR WARRANTY

10 YEAR WARRANTY

We make sure that you have a Ravnø product that you can rely on for many years to come.

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MADE IN EUROPE

MADE IN EUROPE

Hunting clothes with details from Norway, Sweden, Germany, Poland and Switzerland.