RAVNØ Ltd supplies products listed on the RAVNØ Ltd (www.ravno.no) , and RAVNØ SHOP (www.ravnoshop.com) websites, and in stores we upply under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us. The Terms and Conditions apply to your use of any RAVNØ website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store.
We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.
The headings in these Conditions are for convenience only and shall not affect their interpretation.
We recommend that you print and keep a copy of these Terms and Conditions for your future reference.
About RAVNØ Ltd
This website is owned and operated by RAVNØ Limited, a company registered in NORWAY (company registration VAT number 916 809 697). Registered office is: Elvevegen1, 7670 Inderøy, Norway
Registered VAT number is: RAVNØ AS, 916 809 697 mva.
– the agreement between us and you for the sale and supply of products.
– small text files which are placed by our websites on your computer hard drive to identify your computer and to store information about your session on our website.
– details provided by you to us.
– an item offered for sale by RAVNØ Ltd.
– where details of individual products are provided, and details of any special conditions that apply to particular products are displayed.
– any terms and conditions outside of this document applied to a specific product.
Terms and Conditions
– these terms and conditions and any special conditions applied to individual products.
– means users of our websites collectively.
We / Our / Us
– means RAVNØ Ltd or any of our registered trading names.
– means users of our websites collectively.
You / Your
– refers to you as a customer.
General Terms and Conditions of Sale
These General Terms and Conditions of Sale apply to any products you purchase from our stores, and any orders from RAVNØ Ltd that you place through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you. You must read these terms and conditions carefully. When placing an order through the website, you will be asked to confirm that you have read, understood and agree to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through the website.
To place an order you can either open an account with us, or you can login with an existing PayPal, or Amazon account or you can use our Guest Checkout. If opening an account with RAVNØ Ltd, you will be required to provide us with some compulsory personal information.
You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging in to your Account.
When you create an account we will ask you to create a password to allow you to access your account, and to maintain account security on this website. You are responsible for keeping your password and account information confidential.
We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact us.
If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.
If you use our Guest Checkout we will retain your personal information in order to process your order. If you already have an Account we will attempt to match your personal data with your existing account information if not we will retain your information for future orders that you might make.
Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch of the product(s) is confirmed. We have the right, prior to despatching the product(s) to decline an order for any reason, including legal and regulatory reasons.
Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products.
If we cannot supply you with the all of the products you ordered, we will not process the parts of your order unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.
If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that RAVNØ Ltd shall incur no liability.
During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.
By completing payment details you confirm that the method being used to make payment belongs to you, or is in your name where an agreement is entered into with any credit or third party provider.
We do not store your payment information, however third party providers used by us may be using encrypted secure payment mechanisms that could store your data. Please see individual payment providers websites for further information on how they hold your personal information collected at payment.
We take full payment immediately for all products, unless you sign up to pay for your order using our third party credit provider. Card payments will be subject to authorisation from your card issuer, and credit facilities subject to a credit check.
Products ordered remain the property of RAVNØ Ltd until they have been collected in store, or we have delivered them to the address specified by you.
If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 30 days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to any products that are the subject of an unpaid order.
Delivery and Collection
Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available. You’ll find full details of our delivery charges here.
Delivery will be to the address or store specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to depot/post office.
Orders over Euro 400 delivered to a European (EU) address are free of charge but if you return an item or items then the standard delivery charge will be applied to your order and your refund will be reduced for this amount. Offer excludes gift cards. The basket value is calculated inclusive of any other promotions.
When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to you.
We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.
In Norway, delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see “Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre.
Collection from store:
When you collect your order from a store, you will need to bring a printout of your order confirmation and photographic proof of your identity. We will notify you when your order is ready to be collected from your chosen store.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we reserve the right to define what products can and cannot be delivered to which destination.
RAVNØ Ltd products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery, you are required to check these details.
It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.
Where free delivery is offered over a spend threshold any returns that when refunded reduce the order below that threshold then the original delivery charge will be applied to the order and the refund reduced accordingly. Offer excludes gift cards. The basket value for the threshold is calculated after any promotions are applied to the order. Delays
We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.
We shall be under no liability to you for such delay or failure of products being delivered when originally specified.
Changes to an Order
Any changes to your order must be notified to us prior to their despatch, and be in writing (via email). Changes are only recognized as vialble when RAVNØ Ltd responds to you email.
When an order is placed, you cannot make changes to your name or address once your order has been despatched.
If you amend or change your order this could lead to changes to your delivery timetable.
If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.
Right to cancel
If you are entering into a contract with us as a consumer online or ordered by telephone, you have the right to cancel* (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations), your contract at any time up to 14 calendar days after the day on which you received the products you ordered. *This statutory right to cancel is separate from our goodwill policy, and does not apply to products purchased in our stores. When we have received all of your order back, any paid delivery charge will be included in your refund. The delivery charge refund will be to the value of standard delivery.
If you wish to cancel an order, please be aware that statutory rights of cancellation do not apply to underwear, including base layer garments, or any products with a hygiene seal where the seal has been removed, broken or damaged.
To exercise your right to cancel your contract with us, you must inform us of your decision in writing within 14 calendar days after the day you received the products, which you can do by downloading the cancellation form here or using the cancellation form provided with the garment and sending to us by Email ONLY.
While the products are in your possesion, you must take reasonable care of them until you return them to us.
You shall send back any products or return them to us, without undue delay and in any event not later than 14 days from the day you communicate your cancellation of the contract to us.
YOU MUST PROVIDE US WITH A TRACKING NUMBER FROM THE COURIER OF YOUR CHOICE.
The deadline is met if you send back any products before the 14 days has expired. Unless returned to a RAVNØ Ltd collection point you will have to pay any direct cost of returning any products to us. If you use our free returns label to return a cancelled order, we reserve the right to charge you our standard returns cost of €20 in the NORWAY or €40 in the EU.
Products should be returned in their original packaging WITH LABELS ATTACHED.
You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value
We will process your refund within 14 days of receipt of the products.
For products delivered to a third party, at your request in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.
Our “goodwill” policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
Our “goodwill” refund or exchange policy is offered when a product(s) are returned in a resaleable condition with a valid receipt within 21 days of purchase, excluding sale items.
Our “goodwill” policy applies where no statutory right to a refund or exchange of a product under the Consumer Rights Act or otherwise applies. Items must be unused, in a re-saleable condition and returned in or with the original packaging to be eligible for a refund under our “goodwill” policy.
The following items are excluded from our “goodwill” returns policy: Gift cards, and any products with a seal where the seal is broken. These products can only be returned in accordance with your statutory rights. Some of these items may have their own special conditions which will be provided to you at the time of purchase.
*Please note that these products can only be returned under our “goodwill” policy if they are unopened and have the seal intact. Our “goodwill” refund policy does not affect your statutory rights under the Regulations or other consumer legislation.
In Store and Website Purchases – Sale Items Policy
Our refund or exchange policy for sale items will be made clear to you at the time of purchase in store (including any special conditions that may apply to the product). For sale items purchased via our website, if you change your mind within 14 days of receipt we will be happy to either refund or exchange the item.
Products Lost or Damaged in Transit
We will not be responsible for any loss or damage to products in transit that you return to us and, we recommend that you use a recorded delivery service and obtain proof of postage. If products being returned are lost or damaged in transit, we reserve the right to charge you, or deduct from your refund any amount attributable to such loss or damage.
Returns to Store Exclusions
Certain products, as notified at the time of purchase, cannot be returned, exchanged or refunded in any of our stores. For any products that are not returnable to a store, please take the parcel to any post office and obtain a receipt as proof of purchase.
Unwanted products must be returned with ALLhangers, protective coverings, carriers and in or with the original outer packaging supplied originally.
Returns by Post
You can return your online order by post, at your cost unless in accordance with your statutory rights. Please see our Returns and Refunds Policy for more details.
Damaged or Incorrectly Supplied Products
You are responsible for checking all products you ordered are received correctly against your order.
You must note the details of any damage or error in supply on the delivery documentation, upon delivery of your order. If you are unable to view the items upon receiving them, you must inform us within a reasonable period of time.
After informing us that the products are damaged or have been incorrectly supplied, you must return them to us as soon as possible.
We may offer you a replacement product and any refunds given by us will be made to the payment method used when you placed your order. Offered refunds will be subject to our right to withhold amounts for products which are damaged on return. Statutory Rights
You also have statutory rights, in addition to our “goodwill” policy, and to the right to cancel in clause 13, these include that the productsyou purchase are of satisfactory quality, fit for purpose and match any product descriptions that accompanied sale.
Within 30 days of the delivery, you may exercise the right to a refund if the product purchased is not fit for purpose or as described and of a satisfactory quality.
Within six months of the date of delivery, but after the initial 30 days you are entitled to a repair or replacement if a product is faulty, or where that is not possible, or the repair/replacement does not resolve the fault, a refund.
After six months, similar rights exist, if you can prove that the fault was present when the product was delivered. Further information about your statutory rights in the EU can be obtained by contacting your local authority Trading Standards Department or Citizen’s Advice Bureau.
Gift Cards and E Gift Cards/Voucher Codes
The minimum and maximum activation amounts are as follows:
Minimum activation amount €300
Maximum activation amount €1200
Gift cards and e-gift cards can be redeemed at RAVNØ Ltd online Stores.
They can be used in conjunction with a transaction to purchase products of a higher value than the amount on the card.
They cannot be exchanged for their cash value, or used to buy another gift card or e-gift card.
Only one gift card, e-gift card, or voucher code can be redeemed in any one transaction.
If any product purchased with a gift card is subsequently exchanged or refunded, any money owing will be returned to the card. (If an e-gift card is used, a credit will be issued to your account).
If you do not spend the entire balance on the gift card the remaining balance will be forfeited to RAVNØ Ltd. (e-gift cards must be used in a single transaction).
Gift cards and e-gift cards are valid for the period of 12 months.
Any remaining balance will be cancelled on expiry.
Are treated as cash and RAVNØ Ltd will not accept liability for lost, stolen or damaged cards or Vouchers
Cannot be returned unless they are not of satisfactory quality, which would be in accordance with your statutory rights.
Yours Clothing reserves the right to amend the conditions of gift cards and e-gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights. You will not be required to return the physical gift card if you cancel the order.
RAVNØ Ltd reserves the right to amend the conditions of gift cards and e-gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.
We try to ensure that prices quoted on the website are correct and that all items have a fair product description.
Orders will only be accepted if the product description and the prices advertised on this website are free of errors.
We try to display our product colours as accurately as possible on the website, however the actual colours you see will depend on your monitor. We cannot guarantee the colours displayed on your monitor accurately reflects the colour of the product on delivery. All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available.
You will not use, sell or supply any product(s) purchased from us in an unlawful manner, or for your own commercial gain. All images and content on our website is proprietary to RAVNØ Ltd and cannot be used by you. Breach and or infringment of copywrite laws, trademarks and other materials, images and copy published and or produced by Ravnø in any public domain are the sole property of RAVNØ Ltd and Liability Charges will be pressed. By law there are certain liabilities we cannot exclude in these terms and conditions and nothing within them limits our liability for personal injury or death caused by our negligence or for fraud.
As a consumer you have certain rights, including statutory rights relating to faulty or products that haven’t been properly described. Nothing in these terms and conditions will affect these statutory rights and, we will perform our obligations under these terms and conditions with reasonable care and skill.
Any products we supply to you should be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.
In these terms and conditions, we are only responsible for losses that are a natural, foreseeable consequence of us breaching them.
We will not be liable to you if under these terms and conditions, we are prevented or delayed from complying with our obligations by anything you, or anyone acting on your behalf does, or fails to do, or due to events which are beyond our reasonable control.
You should follow any advice we give you to keep products we supply to you safe. We cannot accept liability for your failure to follow this advice that results in damage to products we have supplied.
YOU are responsible to adhere to washing instructions, treatment and storage of garmenst as advised by RAVNØ Ltd. Failure to do so can incurr a loss of any Warranty provided by RAVNØ Ltd.
If your complaint is about our website, our products, or service we have provided you from our website, or over the telephone please contact our customer services team in the contact form section of our website.
If we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following RAVNØ Ltd email address when completing the form [email protected]
By accessing, browsing, placing an order on, registering with, or using this website, you confirm that you have read, understood and agree to these conditions in their entirety. If you do not agree to these terms and conditions in their entirety, do not use this website.
Use of this website by you, should only be for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the website.
Without our prior written consent, you must not copy, reproduce, edit, communicate to the public, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the website other than solely for your own personal use. Content of this website may not be used for any commercial purposes whatsoever.
All rights, including copyright and intellectual property rights used on, in and to this website are owned by or licensed to RAVNØ Ltd.
Use of the website grants no rights to you in relation to our intellectual property rights, or that of third parties.
By submitting information (other than compulsory personal information when registering an account), text, photos, graphics or other content to the website, you confirm that you have the right to use the material and grant us a right to use such materials at our discretion, with or without accreditation in any media including, without limitation, to post and remove such materials from the website, facebook pages, Instagram account or other and any platforms RAVNØ Ltd uses. You further agree to execute all such submissions and do as we may reasonably require in order to assign any such rights to us and waive any moral rights you acquire in the website.
Ownership of Submissions
Other than personal information, all comments, blog posts, product reviews, suggestions, questions, images, product or marketing ideas and any other submissions disclosed, submitted or offered to RAVNØ Ltd on or through the website and/or our Social media feeds, including Facebook and Instagram or otherwise by you shall become and remain our property once submitted. Within these terms and conditions, You warrant that you own or have the right to use any submissions.
Social Networking Sites
These terms and conditions also govern any submissions you make on any RAVNØ Ltd related third party website or page such as our Facebook, Twitter, or Instagram.
Intellectual Property Rights
By offering or disclosing any submissions, your agreement to these terms and conditions shall constitute an assignment to RAVNØ Ltd of any intellectual property rights.
Whenever you use a feature that allows you to upload to our site, or to make contact with other users of our site, or make any submissions on any RAVNØ Ltd related third party website, you must comply with the content standards set out in these terms andconditions. We are not responsible for, nor do we endorse any third-party advertising on our pages of any social networking sites.
All rights, including copyright on our websites, and third-party pages are owned by or licensed to RAVNØ Ltd.
Any use of RAVNØ Ltd social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited unless we have given our permission in writing.
You confirm that any content you offer by submission is your own and does not infringe the intellectual property of others, including trademarks and copyrighted material.
Any material you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the submissions for any purpose.
We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any RAVNØ Ltd related third party social networking sites constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by any user of our website.
We have the right to remove any submissions you make on our website if, in our opinion, such submission does not comply with the content standards set out in clause 28.
Rules for Submissions
You must be 18 years of age or older.
Suppliers, manufacturers AND other Brand owners are not eligible to post a submission. You must be the author and owner of the intellectual property rights.
Submissions should not include:
Offensive, abusive or otherwise inappropriate language;
Blasphemy, discriminatory, profanity, racist, sexually explicit, sexually gratuitous, spiteful or comments or content that might be considered to be harassment, or threatening against the personal safety or property of others comments about other users commenting, reviewing or blogging on the site –
remarks about criminal accusations, false, defamatory or misleading statements –
material impersonating others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers –
advertisements or spam material –
third party brand names or trade marks –
Computer script, HTML coding or website URLs –
availability, price, promotions or alternative ordering or delivery information –
information about our suppliers or manufacturers –
unsupported claims about the product producing an effect other than that for which it is indicated –
references to any products other than the product to which the submission relates.
RAVNØ Ltd, in its absolute discretion, reserves the right to not publish the submission, or remove reviews which do not comply with the terms andconditions.
If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.
Accuracy of Content
To the extent permitted by applicable law, we disclaim all representations and warranties, express or implied, that content or information displayed in or on this website is accurate, complete, up-to-date and does not infringe the rights of any third party. Any views expressed in user content are opinions of those users and do not represent the views, opinions, beliefs or values of RAVNØ Ltd.
Damage to Your Computer or Electronic Device
We use reasonable efforts to ensure that this website is free from viruses and malicious or harmful content, but we cannot guarantee that your use of the content or any links on this website will not cause damage to your computer or device. It is your responsibility to ensure that you have the right equipment, including antivirus software to use the website safely and to screen out anything that may damage or harm your computer or device.
We shall not be liable, except where required by applicable law, to any user for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via this website.
Links to Other Websites
On this website, we have placed links to other websites we think you may want to visit. We do not vet these websites and do not have any control over their content. We cannot accept any liability, except where required by applicable law in respect of the use of any linked websites.
We exclude all representations, warranties, conditions and terms, whether express or implied to the fullest extent permitted by law.
We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these terms and conditions or your use of the website.
These exclusions shall be governed by and construed in accordance with Norwegian law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Nothing in these terms and conditions shall limit or exclude our liability for personal injury or death caused by our negligence or for fraud.
These terms and conditions shall also not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Other Legal Notices
On areas of this website, there may be other legal notices which relate to your use of the website, all of which together with these terms and conditions govern your use of this website.
Assignment and Third Party Rights
We may update or amend these terms and conditions from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the website.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these terms and conditions to any third party at our discretion.
Only you and we shall be entitled to enforce these terms and conditions. No third party shall be entitled to enforce any of these terms and conditions.
No relaxation or delay by us in exercising any right or remedy under these terms and conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy.
Any waiver must be agreed by us in writing.
If any of these terms and conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these terms and conditions shall remain in full force and effect.
Any matter that arises out of your use of this website (including any contract entered between you and us through the website) shall be governed by the laws of Norway and any disputes shall be subject to the exclusive jurisdiction of the court of NAMDAL TINGRETT in NORWAY. All contracts shall be concluded in NORWEGIAN. Law, Jurisdiction and Language
Changes to these Conditions
We reserve the right to change and update these terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions that apply to your use of the website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our terms and conditions.
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